Privacy Policy

At Samriddhi Clothings, we respect your privacy and are committed to handling your personal information responsibly. This policy explains what information may be collected when you visit our website or place an order, and how it may be used.

We use customer information to process orders, arrange deliveries, provide customer support and improve your shopping experience.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Name, email address, phone number and delivery address.
  • Order details, purchased products and transaction status.
  • Information you provide when contacting customer support.
  • Website usage information, such as browser type, device information and pages visited.
  • Information collected through cookies and similar technologies, where applicable.

Payment card details and other sensitive payment credentials are generally handled by the relevant payment service provider. We do not intend to collect full payment credentials through ordinary website forms.

2. How We Use Your Information

We may use collected information to:

  • Process, confirm and deliver your orders.
  • Communicate order updates and delivery information.
  • Respond to enquiries and provide customer support.
  • Handle eligible returns, refunds and replacements.
  • Prevent fraud, misuse and unauthorised transactions.
  • Maintain website security and improve our services.
  • Meet applicable legal, accounting and regulatory obligations.
  • Send promotional communications where permitted and where any required consent has been obtained.

3. Sharing of Information

We do not sell personal information to third parties. We may share relevant information with service providers when necessary to operate our store, including:

  • Courier and shipping companies for order delivery.
  • Payment gateways and financial service providers for payment processing.
  • Website hosting, security and technical service providers.
  • Analytics or advertising providers, where used and subject to applicable requirements.
  • Government authorities or other parties when disclosure is required by law or necessary to protect legal rights.

Such sharing is limited to the relevant purpose, subject to applicable law and the arrangements with those providers.

4. Payments and Order Security

Payments on our website may be processed through third-party payment gateways. Your payment may also be subject to the privacy policy and terms of the payment provider you choose.

Please do not share your passwords, OTPs, card PINs or other confidential payment credentials with anyone claiming to represent Samriddhi Clothings.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support shopping-cart functionality, remember preferences, maintain sessions and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping-cart or checkout functionality.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, record keeping, dispute resolution and legal compliance.

When information is no longer required, it will be deleted or handled in accordance with applicable legal requirements and our retention practices.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of or deletion of certain personal information, and to exercise other applicable privacy rights.

You may contact us using the details below to submit a request. We may need to verify your identity before responding. Some information may need to be retained where required by law.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information with them.

10. Children's Privacy

Our website is intended for general shopping by adults. We do not knowingly seek to collect children's personal information in circumstances where doing so would violate applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features or legal requirements. The updated version will be published on this page with its revised effective date where applicable.

12. Contact Us

If you have questions or requests concerning your personal information, please contact:

Samriddhi Clothings
Email: support@samriddhiclothings.in
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

This policy should be read alongside our other applicable website policies and terms.