Refund Policy
At Samriddhi Clothings, we aim to make the refund process clear and transparent. This policy explains how refunds are processed for eligible orders placed through our website.
Once an eligible return has been received and approved, we aim to initiate the refund within 1–2 business days. Depending on the payment method and financial institution, the amount may take an additional 5–7 business days to reflect.
1. When Is a Refund Processed?
Refunds are processed after the returned product has been received and inspected, where applicable, and the refund request has been approved.
The product must meet the applicable return conditions described in our Return Policy. Our team may contact you if additional information or verification is required.
2. Refund Method for Prepaid Orders
For eligible prepaid orders, approved refunds will generally be processed to the original payment method used at checkout. The time taken for the amount to appear in your account depends on your bank, card issuer or payment provider.
3. Refund Method for Cash on Delivery Orders
For eligible Cash on Delivery (COD) orders, refunds will be processed through an appropriate electronic refund method, such as a bank transfer or UPI, as applicable.
Customers may be asked to provide accurate bank account or UPI details required to process the refund securely. These details will be used for refund processing only.
4. Shipping and COD Charges
For eligible customer-initiated returns, the original shipping or Cash on Delivery charges, if any, may be excluded from the refund where this was clearly disclosed and the deduction is permitted by applicable law.
If an order is lost, undelivered or cancelled by Samriddhi Clothings after payment, the applicable refund will include shipping charges where required by law or applicable to the circumstances of the order.
No deduction will be applied where it is prohibited by applicable law or where the customer is legally entitled to a full refund.
5. Return Courier Charges
For eligible returns due to a change of mind or other customer-initiated reasons, customers may be required to bear the return courier cost, provided this condition was disclosed in advance and is legally permissible.
If a product is damaged, defective, incorrect or materially different from its description, return shipping and refund arrangements will be handled in accordance with applicable consumer protection requirements.
6. Refunds for Damaged or Incorrect Products
If you receive a damaged, defective, incorrect or materially misdescribed product, contact us promptly with your order number and clear photographs or video evidence.
Our team will review the issue and arrange an appropriate resolution in accordance with applicable law. Where a refund is due, the legally applicable refund method and amount will be followed.
7. Lost or Undelivered Orders
If your order is confirmed lost or cannot be delivered, please contact our support team. We will investigate the shipment and communicate the available resolution.
Where a refund is due, the applicable amount, including shipping charges where required, will be processed in accordance with applicable law.
8. Order Cancellation and Refunds
Cancellation requests should be submitted as early as possible. An order may not be cancellable once it has been processed or dispatched.
If a prepaid order is successfully cancelled, any applicable refund will be processed through the appropriate refund method. Refunds for COD orders will be handled according to the circumstances and applicable requirements.
9. Refund Delays
If the refund has not appeared within the expected timeframe, please contact us with your order number. We will check the refund status and provide any available reference details.
Banks and payment providers may require additional time to complete a refund after it has been initiated.
10. Contact Us
For refund-related questions, please contact:
Samriddhi Clothings
Email:
support@samriddhiclothings.in
Support Hours: Monday to Saturday,
10:00 AM – 6:00 PM
Please include your order number and registered contact details when contacting our support team.
This Refund Policy may be updated from time to time. All refund conditions are subject to applicable consumer protection laws and other applicable legal requirements.